Privacy Policy

Introduction

Flower Room LLC ("Flower Room," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you place an order, create an account, subscribe to our newsletter, or contact us:

• Name (first and last)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment provider; we do not store credit card numbers)
• Gift message content and recipient details
• Special dates you choose to save (birthdays, anniversaries, etc.)
• Account login credentials

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or link
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery and pickup arrangements
• Send order confirmations, shipping notifications, and delivery updates
• Communicate with you about your account or transactions
• Send promotional emails and SMS messages (only with your opt-in consent)
• Send special date reminders you have opted into
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (e.g., Clover) to securely process transactions
• Delivery services to fulfill your order deliveries
• SMS service providers (e.g., Twilio) if you opt in to text message marketing
• Email service providers to send transactional and marketing emails
• Analytics providers (e.g., Google Analytics) to understand website usage
• Law enforcement if required by law, regulation, or legal process

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your shopping cart contents
• Understand how you use our website to improve your experience
• Deliver relevant marketing content

You can control cookies through your browser settings. Disabling cookies may limit some website functionality, such as maintaining your shopping cart.

SMS and Email Marketing

If you opt in to receive marketing messages:

• Email: You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email.
• SMS: You can opt out at any time by replying STOP to any text message. Message and data rates may apply. Message frequency varies.

We will never send marketing communications without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-compliant payment providers
• Encryption of sensitive data at rest
• Regular security reviews and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policy of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Flower Room LLC
• Email: info@flowerroomnyc.com
• Phone: (718) 877-0403